Thanks for using CHAMPINU. We regret any inconvenience caused while using our product. We are happy to redress any concerns via email: support@champinu.com. Alternatively, you may also visit the website https://www.champinu.com/contact-us and submit a form to redress the situation.
Our Refund Policy is that once we have received a Customer’s payment and if due to a technical or network error the Customer’s subscription is not activated in the system within 24 hours of payment receipt, we will refund the entire amount within 5-7 business days.
Our Cancellation Policy is that once we have received a Customer’s payment and subscription is activated in our system, we cannot cancel the subscription. In unavoidable cases, at the discretion of the CHAMPINU team, we will consider extending the subscription for a certain number of days, where it is genuinely proven that the Customer cannot use the product or services for some period of time due to extreme circumstances.
Please reach out to us on any billing related queries and we will do our best to resolve the situation at the earliest instance.
Thanks,
CHAMPINU Team